In class we have discussed the situation of how much a family should know about the cremation process prior to authorization. What exactly is sufficient "informed consent"? For this blog we will consider the concept of informed consent via this Point~Counterpoint article from the Funeral Ethics Association. As you "make your case" for this blog please be sure to read the Point~Counterpoint article and then answer the following questions:
- Is this situation, is an "informed consumer a good consumer" or might we consider a "tactful, ethical" manner that allows the authorizing agents to read or not to read the details of the cremation process?
- In essence, what should we disclose, how should we make these disclosures and most importantly why do you feel the way you do about this issue?
- Who do you most agree with from the article--Lapin or McDougald? Why?
- Considering the person you "disagreed" with in the previous question, is there anything that you would concede in regards to his position?
In my opinion, I feel that an informed consumer is a good consumer. Not only does it make the family feel more educated on the topic, but it makes us funeral directors look more knowledgeable and professional. If we can take the time to sit down with a family and give them specifics rather than having them read it and sign; they will have more trust in us. Most families who have experienced a death aren’t in any condition to be comprehending what they are reading, so if we can give them specifics face to face it may make more sense. I feel you can get the point across better by talking to a family, rather then having it on paper.
ReplyDeleteWhen it comes to disclosing the topic of cremation, I strongly agree we should answer any question truthfully and honestly. I would have a form fully describing the process, but I think getting into graphic detail isn’t necessary unless asked. I would walk the family through each process and explain it to the best of my ability, and I would have them sign off on it. If a family wanted graphic details, I would have them sign a form authorizing me to disclose those details. I think it’s important in today’s society to have forms with families signatures on it, so you don’t end up being sued down the road. I feel that families should know what goes on behind the scene. If I wasn’t familiar with the process, I would want to know everything there is to know. I believe it builds more trust between you and your families. The more people know about cremation, families may want to change their minds and go with burial instead. I see it as something that will be a positive attribute to your funeral home.
I most agree with Lapin, because I feel everything but graphic/ gruesome details should be disclosed. I think if the family wants to know those details they should have to sign off on it. I think the brochure idea is a good idea, because that may clear things up even more.
I think McDougald is wrong because he is acting like an attorney or car dealer. We are supposed to be professionals that families turn to in a difficult time, and by not talking the time to explain things to them is ripping them off. Families will lose trust in you if they have to find out from another source. By being honest, you might get more than what you would have originally. I feel that every funeral director should take the time to explain the process, it won’t cost them that much of their time.
AY